Exercise Bands

POLICIES

Please take a moment to read the following Terms and Conditions for Byron Health.

 

1. TYPES OF APPOINTMENTS

  • 1.1 The ‘Physiotherapy Assessment’ appointment type will be selected if:

    • a) this is your first physiotherapy appointment;

    • b) you are coming to see us for a new injury; or

    • c) it has been 4 weeks since you saw us last with your current injury

  • 1.2 The ‘Physiotherapy Follow-up’ appointment type will be used if you are returning within 4 weeks with the same injury.

  • 1.3 For continuity of care, please try to book in with the same clinician for each appointment.  

  • 1.4 Patients aged 16 years or under must be accompanied by a parent or guardian to each appointment. 

2. PAYMENTS

  • 2.1 Patients must pay for their appointment in advance or at the end of the appointment. A 10% discount is applied to payments for 3 or more appointments. Accepted payment methods are via Card Payment or Emailed Payment Link

3. BOOKING TIMES

  • 3.1 The booking time is the start time of your appointment.

4. CONFIRMATION OF BOOKING/CHECKING-IN

  • 4.1 All Patients must arrive promptly for their appointment.

  • 4.2 All on-line bookings are confirmed by the issuing of a booking confirmation direct to your email address. Without this confirmation, your appointment booking is not complete.

  • 4.3 The booking confirmation email may be requested on arrival at reception to validate the appointment.

  • 4.4 All bookings are made in the name of a specified individual as set out on the booking confirmation and therefore proof of identity may be required.

5. CANCELLATION OR CHANGE OF BOOKINGS

  • 5.1 To cancel or change a booking, please call on ‭0116 462 0925.

  • 5.2 Confirmed bookings are subject to the normal cancellation policy of the clinic which is 24 hours notice. Cancellations after this time are charged at £25. 

6. NON-ATTENDANCE

  • ​6.1 If you do not attend your appointment without notifying us the full amount is payable.